Information We Collect

Information You Provide Directly

When you create an account, sign up for our learning programs, or contact us, we collect information you choose to share:

• Name and contact details (email address, phone number)
• Account credentials and authentication data
• Educational background and professional experience (when relevant to program applications)
• Payment information for course enrollments (processed through secure third-party providers)
• Messages and correspondence you send us

Technical Information We Gather Automatically

Like most online platforms, we collect certain technical data when you use our services. This helps us improve functionality and troubleshoot issues:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited and features used on our platform
• Time spent on different sections and interaction patterns
• Referral sources and navigation paths

How We Use Your Information

We use the data we collect for specific purposes that directly support your experience with our blockchain development tools and educational programs:

We don't sell your personal information to third parties. Period. We also don't use your data for unrelated advertising purposes.

Data Sharing and Third Parties

We share your information only in specific circumstances, and always with care:

Service Providers We Work With

Some trusted partners help us run our platform. They only access the data needed to perform their specific functions:

• Payment processors for secure transaction handling
• Cloud hosting services for data storage and platform infrastructure
• Email service providers for course communications
• Analytics tools that help us understand platform usage

These providers are contractually obligated to protect your data and can't use it for their own purposes.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

To exercise any of these rights, contact us at help@sparkglownet.com with "Privacy Request" in the subject line. We'll respond within 10 business days and complete most requests within 30 days.

Data Security Measures

We take protecting your information seriously. Our security practices include:

• Encryption of data in transit using TLS 1.3 protocol
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data internally
• Multi-factor authentication options for your account
• Secure backup systems with encrypted storage
• Employee training on data protection and privacy practices

Despite our precautions, no system is completely secure. If we discover a data breach affecting your information, we'll notify you within 72 hours as required by Taiwan regulations.

Data Retention and Deletion

We keep your personal information only as long as necessary for the purposes outlined in this policy:

Active Accounts

While your account remains active, we retain your data to provide ongoing access to courses, learning materials, and platform features.

Inactive Accounts

If you haven't logged in for 24 months, we'll send a notification to your registered email. Without a response within 60 days, we'll delete or anonymize non-essential data while preserving records required for legal compliance.

After Account Closure

When you close your account, we delete most personal information within 90 days. However, we keep certain records for legitimate business purposes:

• Financial records: 7 years (Taiwan tax law requirement)
• Legal dispute documentation: Until resolution plus 3 years
• Fraud prevention data: 5 years from last activity
• Anonymized analytics data: Indefinitely (contains no personal identifiers)

You can request immediate deletion of non-required data by contacting our privacy team.

International Data Transfers

Our primary servers are located in Taiwan, but some service providers we work with operate internationally. When your data moves across borders, we ensure appropriate protections:

• Standard contractual clauses approved by Taiwan authorities
• Verification that recipient countries have adequate data protection laws
• Additional safeguards for sensitive information transfers
• Regular compliance reviews of international partners

If you're concerned about international transfers, contact us to discuss your options. In some cases, we can accommodate data residency preferences.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to function properly and improve your experience. Here's what we use:

Essential Cookies

Required for basic platform functionality like maintaining your login session and remembering your preferences. You can't opt out of these without affecting site functionality.

Analytics Cookies

Help us understand how people use our platform so we can make improvements. These collect anonymized data about page visits, feature usage, and navigation patterns.

Functional Cookies

Remember your choices (like language preference) and provide enhanced features. These make your experience more personalized but aren't strictly necessary.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We don't use advertising or third-party tracking cookies.

Children's Privacy

SparkGlowNet's blockchain development tools and educational programs are designed for adults. We don't knowingly collect information from individuals under 18 years old.

If we discover we've inadvertently collected data from someone under 18, we'll delete that information immediately. Parents or guardians who believe we may have information about a minor should contact us right away.

For educational institutions that want to use our platform for students under 18, we offer separate agreements with enhanced privacy protections and parental consent mechanisms.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on the platform dashboard
• Update to the "Last Updated" date at the top of this page

For minor updates (like clarifying existing language or fixing typos), we'll simply update this page. We encourage you to review this policy periodically, especially before enrolling in new programs.

Continued use of our platform after policy changes indicates acceptance of the updated terms. If you disagree with changes, contact us to discuss your options, which may include data deletion and account closure.

Taiwan-Specific Provisions

As a Taiwan-based company, we comply fully with the Personal Data Protection Act (PDPA). This includes:

Data Processing Principles

We collect and process personal data fairly, lawfully, and only for specified purposes. We maintain data accuracy and implement appropriate security measures as required by Article 27 of the PDPA.

Cross-Border Transfer Notice

When transferring data internationally, we follow Article 21 requirements, ensuring adequate protection levels and obtaining necessary permissions.

Rights Under Taiwan Law

Beyond the rights listed earlier, Taiwan residents can file complaints with the National Development Council if they believe we've mishandled their data. We cooperate fully with regulatory investigations.